Having spoken to many lettings agents there seems to be a pattern in the way their accounts team operate. 9 out of 10 agencies tend to centralise their accounts team. A 5 branch agency tends to have a centrally based account person or team to deal with all of the accounting needs.
The question I want to ask you, is, whether this decision has been made purposely or whether software limitations force this sort of setup?
DezrezPM has the capabilities to work centrally, per branch, even per user but is that what you want? Do you want to decentralise your accounts team? I would love to hear your thoughts on this.