Staff Photo Competition for Rezi

August 13th, 2014 No comments



Hi!  I’m Keri Beal and I’m the Team Leader & Scrum Master for Rezi. 

Being a very personal project for all involved, we wanted to ensure all staff had the opportunity to be part of Rezi and to make it as good-looking as possible for you.

As the new software is so state-of-the-art, we wanted cool photos as backgrounds to help represent relationships between groups of people/families.

We decided to hold a photo competition and the creative people at Dezrez submitted a couple of hundred outstanding photos, 30 of which (shown in the collage above) will be included in Rezi!  Unfortunately, it is a competition and there could only be one overall winner.

And the Overall Winner is…

Peter Osbourne from our Technical Support department, for the below photo of a happy couple :)



Freya Davies: Making a Product Customers Love

August 13th, 2014 2 comments

019d4a100ef8df2341622dd175d346edacbffe1c8b_00001This month I celebrate my 9th year working at Dezrez and probably my most memorable as we celebrate the launch of “Rezi” our new cloud based software for sales and lettings estate agents.

I have spent the last year sleeping and breathing Rezi, making sure we build a product that is feature rich, and a product that gives users an experience to remember.

Technology has been rapidly changing and expanding in every field imaginable over the past couple of years. For convenience, communication, social and business.

Technology has changed the face and pace of businesses from self-service check out at the local supermarket to touch screen check in at your doctor’s surgery. So what technology do Estate Agents require to effectively run their business in today’s market?

This was the question I was asking when we embarked on our biggest project yet, a project that I hoped would change the future for our Estate Agents.  And here we are just 12 months later launching a BETA version of that very product ‘Rezi’ and I am confident that we are about to give our users exactly what they asked for and much more.

“We want cloud based software that is incredibly fast, a tool that we can use on the move, a tool that allows staff to write up property details and upload photos on the move, a tool that gives my valuers comparable information at the click of a button, a tool that organises our calendar and notifies me of appointments, who I am meeting, where and directions all whilst on the road.  A tool that works on a multitude of devices, different browsers and mobile tablets, a product that is secure, a tool that is customisable, a tool that allows me to set up workflows that mirror my business processes, a tool that looks good, is simple to use but has all the functionality I could wish for. A tool that is social, that helps me manage my staff, my sales branch, my lettings branch, my entire agency – that is our dream”

Welcome Rezi.



Of course we wanted to give our users the latest technologies, a fast, mobile, cloud based product, but we also had the opportunity to give our agents an exceptional user experience through our software. Imagine enjoying using your day to day software as much as using your iPad or iPhone?

Future proofing.

We wanted to architect a platform on which we could build into the future and give users the features that help them look professional, work smarter, work faster.

A bit like drawing up the plan for building a new house, we needed to make sure we had thought of the extension we may want to build in 10 years’ time. Not just next year.

We have invested a lot in doing this and the possibilities for the future are considerable. Our users ask us to add features to our current Dezrez product and whilst it is possible, it is a bit like adding an extra room to the house that doesn’t really have the foundations to support it.

We want to give our agents a product that is flexible, customisable, and an environment in which we can add to quickly, efficiently and of course give the users exactly what they want.


How we approach design at Dezrez.

We wanted to design a product that gives exceptional user experience, a product that our agents enjoy using every day. Think Apple; think about how they put so much into the user experience of their products. We have adopted that culture.

We live in a world of choice yet ironically as humans we generally want fewer choices. We want less complexity, so, we have heavily invested in our approach to the design of Rezi.

With over 15 years knowledge of building sales and lettings software for estate agents we think we know what agents want from software, after all, a large proportion of the Dezrez team have previously worked in Estate Agency. However, the mistake made by many product teams is building technology for what they believe the user would want rather than what the actual end user needs.  This is exactly what we wanted to avoid. We wanted to put Estate Agents back in the driving seat! And that’s exactly what we did. We invested in User focused design and spent many months putting our early designs in front of agents across the UK.

To date we have tested with over 65 agents from Directors, to branch managers, negotiators and part time weekend staff and from this research we have been able to gauge what users need.

rezi design process


Customer testing.

It doesn’t finish there, we are about to embark on the next step of testing for which we are excited to be introducing Rezi to our first agents Country Property, in Chipping Sodbury. This month General Manager, William Hills will be assisting us with user acceptance testing of our BETA product in preparation for our launch later this summer.


Putting our goals in stone and plans in sand.

We have goals for we want to achieve over the next 10 years but we are expecting our immediate plans to be driven by our customers.

We want to put Estate Agents back in the driving seat and allow them to guide us with their requirements that will shape the future of Rezi.

We want to make sure that Rezi is always accessible on all the latest technologies and on all the devices users want to use.

Accessed anywhere and anytime, Rezi will be fast, mobile, reliable, responsive, secure, and functionally rich and a user experience our agents will love.


Freya Davies
Senior Product Manager


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Dezrez Site of the Month | August | VitalSpace

August 13th, 2014 1 comment

August’s site of the month is
As soon as you land on VitalSpace’s website your attention is caught by a vibrant yet professional colour scheme and neatly laid out search and information links to ensure you are able to find what you are looking for easily. Featured properties are displayed with neat and sleek transitions from each slide to the next with easily findable links to view the properties in full detail.


Another detail we love about this site is their quick easy valuation form. This little tab sits on the side of the page and greets users who would like to quickly send off a request to have their houses valued or send a simple enquiry to a chosen branch.

We also love that when scrolling through the various pages of the site reading about recent properties etc. the navigation menu stays with you at every step of the way, allowing for quick navigation to other areas of the site if desired.
The site was made in conjunction with “MANCHESTERMADE” a company that specialises in design and adding creative features and styles to products for their customers.




Employee Spotlight: Meet Freya Davies

August 13th, 2014 No comments

FreyaName: Freya Davies

What’s your position within dezrez?

Senior Product Manager

New Year’s Resolutions?

To learn how to use a sewing machine!

How long have you been with dezrez for?

9 years

A short background about yourself

Born and bred in Swansea, I have done my fair share of travelling over the years and now settled back in the home land. I have been at dezrez since 2005, I am the Product Manager for Rezi our new exciting cloud based product! I haven’t always worked in IT and after graduating I worked as a junior Geologist in central Australian which was an experience of a life time. However, sieving gold was not a long term job aspiration for me and after 18 months travelling I returned home to study a Masters in IT – the rest is history. Outside of work, I am a keen artist and paint canvases. I enjoy Monday night Pilate classes and taking the camper van out for a weekend of hiking and camping with my partner and dog Ruby.

Funniest moment in dezrez

Accidentally locking the car keys in the boot of the works car on the M25 on the way to visit a customer

Favourite Film?

Point Break

What sports teams do you support?

Brought up in a male dominated family, I have been moulded into a Swansea City supporter.

What CDs do you keep in your car, favourite music/ bands/ artists

Daft Punk, Portishead & Fleetwood Mac

Favourite food

Cauliflower cheese with bacon sprinkles every time!

Most embarrassing moment

Having zero sense of direction – I once left the motorway services and drove back in the direction I had just come from. Embarassing!


Running the London Marathon 2008

What dezrez product would you recommend and why? Including additional features and add ons

Rezi. It’s fast, mobile, responsive, secure, cutting edge, it has just arrived and the best user experience out there!

Categories: Estate Agent Software Tags:

Ian Says… Target Your Market with

August 13th, 2014 No comments

IanHi!  I’m Ian Hawkins, Telesales Consultant for Dezrez Marketplace and it’s my pleasure to introduce to you to give you an overview of how it would benefit your business.

Brief Your Market is a complete multi-channel e-marketing platform which allows you to send ‘intelligent’ newsletters, e-mails, automated messages, direct mail, letters, SMS messages and surveys direct to your current, past and future customers.

Brief Your Market is set-up to save both time and money to allow your marketing budget to go further and be more effective; for example, bulk e-mailing can give a response rate of 4%, Brief Your Market averages 30%, giving a return on investment of £188 for every £1 spent. 

Through ‘intelligent’ newsletters  Brief Your Market allows you to send a single newsletter containing all your articles to your client list, the unique smart-filter will determine which articles are relevant for each client based on their individual preferences in their profile. Therefore your clients will only be sent articles that are of interest to them meaning that they don’t consider your newsletters to be ‘spam’ or nuisance e-mails, rather they are informative and relevant.

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If you prefer to use direct mail to contact customers then Brief Your Market allows you to send highly targeted direct mail to your existing database, or if you are looking to attract new customers you make use of the date module which contains over 43 million UK addresses, which can be filtered down to reach a specific audience. Brief Your Market also allows you to create, print and send your direct mail all for less than the cost of a 2nd class stamp.

There are a number of other features available from Brief Your Market which are designed to help save you time and money, whilst maximising your marketing budget.

If you would like to find out more please contact me on 01792 610 219 or email at

Connectivity Issues: Tuesday 12th August 2014

August 12th, 2014 No comments

Many customers have been without access to Dezrez for the majority of the day and we are still working with BT & other service providers to closely monitor & seek a resolution to the issues.

This morning the Dezrez servers needed to travel the affected part of the internet to retrieve images from another server. Failing to do this meant that eventually the whole server locked up and the Dezrez system came to a halt.  We asked our ISP to re-route our requests to the server so we could bypass the affected area.  They achieved this at around 1:30pm which was when the system started working for the majority of customers.

Unfortunately, there are routing issues with multiple ISPs in some parts of the UK, so information has been unable to reach our servers. BT had some success in fixing this within some parts of the UK whilst some customers remain unaffected, there are many (especially BT & Sky customers we have found) who are.

These ISP issues have affected a number of websites throughout the day, including eBay Europe, PayPal, Amazon & Autotrader as reported on

We will keep our customers updated and, in the meantime, please call us on 0845 465 2222 or email if you have any specific queries.

Categories: dezrez system updates Tags:

Dezrez Top 10 Estate Agents For July

August 12th, 2014 No comments

Dezrez Top 10 Estate Agents For July

All of these estate agents have achieved this status by consistently using 90% or more of the entire dezrez system during July 2014. We can monitor your usage of dezrez from our specially designed software, making it possible for us to tailor training specifically for your estate agency. We can also offer you advice on how to improve efficiency in your estate agency.

Employee Spotlight: Meet Matthew Dendle

August 4th, 2014 No comments

Dendle2Name: Matthew Dendle

Job Title: Head of Architecture

Been with Dezrez for… 8 Years

A short background about yourself: Having joined Dezrez over 8 years ago, I have heard pretty much every perspective about the Dezrez software – its numerous strengths, and weaknesses. When I became the Architect for Rezi, I was determined to make sure that I put this experience to good use, and have since strived to help deliver the best product we can, using the very latest technologies. I am extremely pleased with the infrastructure we have in place, and cannot wait to see how it is received. It’s been a pleasure to work with the dedicated and talented team that we have here, and the product’s quality reflects this well.

Funniest moment in Dezrez: The night out after I was given a ‘Secret Santa’ present that was a fancy dress costume.

Favourite Film: Usual Suspects

If you were a superhero, who would you want to be? Batman, in the more recent ones where he cannot fight that much because he’s basically past it.

What music is in your car/on your iPod/Spotify at the moment? Kings of Leon, Led Zeppelin, Pearl Jam, Faith No More

Favourite food: Pizza

Most embarrassing moment: Collapsing during a short run, having hyperventilated

Achievements: Being part of the Rezi team in delivering Rezi!

What Dezrez product/service would you recommend and why? Rezi – it’s going to be a big change to the industry!

What do you want to tell people about? To any software developer types reading this – You can write software for Rezi! We have an API that third parties can develop against, and a marketplace on which to launch it. If you have an idea for an App that you think estate agents could use, get in touch with us and start developing it!


Dezrez Top 10 Estate Agents For June

July 21st, 2014 No comments

Dezrez Top 10 Estate Agents For June

All of these estate agents have achieved this status by consistently using 90% or more of the entire dezrez system during June 2014. We can monitor your usage of dezrez from our specially designed software, making it possible for us to tailor training specifically for your estate agency. We can also offer you advice on how to improve efficiency in your estate agency.

Introducing Amy Stevens of DezrezLegal

July 21st, 2014 No comments

amy stevensName: Amy Stevens

Job Title: Conveyancing Team Leader

About Me

I’ve been with Dezrez since September 2010, before which I was in Cardiff university until June 2010 and then ‘pretended’ to work for my dad until the August when I had my interview here! ;-)

What I love about my job mostly is the people I work with on a daily basis. Gina Roberts, Christina Cackett, and I are involved in a fairly aggressive tea round. Working with friends makes coming to work an enjoyable experience.

DezrezLegal supported me financially to do my training to become a member of the Council of Licensed Conveyancers (CLC). I completed my practical training and modules last month with a distinction which I am very proud of. Last month I was promoted to lead my own team having joined the company on a work experience placement 4 years ago. I also got engaged in June 2013 so the last 18 months have really been exciting for me.

At the moment I am concentrating on making sure that I am ticking all the boxes as the leader of my team. I think it’s important for them to know that they can rely on me and have confidence in my decision making. Moving forward I’d like us to be a team that have consistently high completion numbers and excellent relationships with our clients and providers.

Long term I’d really like to stay within the firm and take on more managerial responsibilities.

Anything else you’d like to share…? I have completed a half marathon and am about to run my second with other members of the team for the company charity Land Aid in the first Swansea Half Marathon. I am the company Social Committee Chair Person. I count my dog Rusty as my furry baby.

If you’re interested in taking advantage of the DezrezLegal Conveyancing Service, please contact the team on 08454 653333 or email or speak to your Dezrez Account Manager