Archive
It takes quite a bit of energy and movement to manage nearly 2000 estate agents! Check out our time lapse video which shows a day in the life of our office. In view are development team to the right. Second line support and portal team (to the left), first line support to the centre. We [...]
No industry is immune to having to provide customer service – including estate agency. We all know that feeling when you are treated well by a company – it feels really great. We all know that feeling when you’re treated badly! How many times have you walked to the bar, and the barman is serving [...]
If you are a fan of our newsletter you will know we produce a list of our top ten estate agents every month. Here we have our Top 10 Estate Agents for August 1. The Property Cafe 2. Chase Buchanan 3. Emsleys 4. Harvey Robinson 5. Burchell Edwards 6. Christopher Stokes Property Consultants 7. Walton and Hipkiss [...]
Whats the best thing about losing an instruction? Not all is lost when all is lost! When you put work into a valuation its always disappointing to lose it, but the best thing about estate agency is that you might get another bite at the cherry. Be smart and organised and you can maximise the [...]
I have just signed up to a new flat for rent in my area, and can you believe that the agent (not a dezrez customer I might add) dealing with the rental is not able to send me the tenant referencing forms via email! In fact they are not able to scan or fax the [...]
Not sure if you saw Mary queen of shops this week? I think she is great! I really like her style! Essentially she transformed the business model of an out of date hair dresser in the North of England. Her no BS approach means her clients get a frank assessment of where they stand in [...]
The dezrez team pride themselves on the way we support our estate agents. We like to think we deal with our customers in an efficient and effective manor but we know there is always room for improvement. Stand still at your peril – stop moving and get overtaken by your competition! We are currently looking [...]
Providing first-rate customer service is key to your business. But how well does your estate agency rate? Have you tested your customer experience first hand? Agents who want to survive and thrive recognise the need to research their ‘customers’ experiences’ to ensure a positive business relationship, discover missed sales opportunities, and to gain an edge [...]
